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Alta Homes

Warranty & Homeowner Support

2 years

Limited warranty. See the warranty document for coverage details.

10 years

Major structural warranty.

3 business days

A representative contacts you within three business days of every request.

Submitting a warranty request

Alta uses Buildertrend to manage warranty requests. Follow the instructions that match your account status.

Buildertrend warranty portal used by Alta Homes

Choose the option that matches your account

I did not receive a Buildertrend invitation.

Submit your request using Alta's warranty request form.

Submit a warranty request

I already have a Buildertrend account.

Sign in to submit and manage your warranty requests.

Sign in to Buildertrend

I need to activate my Buildertrend account.

Follow the setup guide to activate your account before submitting a request.

View the setup guide

Warranty documents

File name Description Size
Warranty Service Request Form Download the form for submitting a warranty service request. 434 KB
Common Items Not Covered Under Warranty Review common items not covered by the warranty. 109 KB
Two-Year Limited Warranty & Ten-Year Major Structural Warranty Read the coverage terms, exclusions, and homeowner responsibilities. 7.8 MB
Powerpoint: How to Submit a Warranty Request with BuilderTrend Learn how to activate your account and submit a request. 26.7 MB

Top Homeowner Maintenance Tips

A Guide to New Homeownership

Warranty Walkthrough Guide

What happens after you submit a request

An Alta Homes representative will contact you within three business days after you submit a request. Service appointments are scheduled Monday through Friday, from 8 a.m. to 5 p.m.

A closer look at your shortlist.

Compare the details, then open a home to explore its photos, floor plan, and payment estimate.

See payment disclaimer

*Estimated Monthly Payment Disclaimer: Monthly payment estimates shown are for illustrative purposes only and are calculated at a 4.99% interest rate on a 30-year fixed-rate conventional mortgage with 20% down payment. The 4.99% rate is not an offer of credit, is not the annual percentage rate (APR), and is not available to every buyer. Property tax rates, HOA dues, and homeowner's insurance estimates vary by listing and community. Payment estimates include principal, interest, property taxes, HOA fees, and homeowner's insurance where applicable, but do not include private mortgage insurance (PMI), flood insurance, or other fees that may apply. Actual monthly payments and your actual rate and APR will vary based on your credit profile, down payment, loan program, lender terms, and applicable taxes and insurance at closing. These estimates do not constitute a loan offer, pre-approval, or commitment to lend. Alta Homes is not a mortgage lender. Please consult a licensed mortgage professional for personalized rate quotes and loan terms. For the assumptions behind a specific home's estimate, open the listing with "View home" and see the payment breakdown on that page.

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